Experience
10++ years in banking industry, Proficient in various roles including Banking Operations, ATM Operations, Branch Operations and Quality Assurance. Skilled in Data Management and MIS Reporting, managing teams, implementing process improvements, and ensuring optimal customer experiences, performing Quality Assurance (UAT, PAT and PROD testing), manage Operations procedure, Regulatory Reporting, Disaster Recovery plan and developing innovative solutions & simplification process.
Formerly working in Citibank N.A., Indonesia as Branch Engineering and ATM Operations Head, and currently working in UOB Indonesia as Website Management Sr. Officer.
Skills
Data Analytic, Data Management and MIS Reporting using Ms. Excel, Quality Assurance, Operations Procedure Management, Banking Operations (Branch & ATM), Hardware and Software Operations, Vendor Management, people & team management, Analytic Skill to create problem solving,